Job Description

Solana Insurance Agency is seeking a Claims & Customer Support Executive to serve as the first point of contact for clients, assisting them with policy inquiries, claims processing, and issue resolution. This role requires strong communication skills, a customer-centric approach, and the ability to coordinate efficiently with insurance companies to ensure seamless claim settlements.

Key Responsibilities:

Client Interaction & Support:

Act as the primary contact for clients, handling inquiries regarding policies, claims, and coverage details. Guide customers through the claims filing process, ensuring they submit the correct documentation. Address policy-related concerns and provide clarity on coverage terms and conditions.
Claims Processing & Coordination:

Liaise with insurance companies to track and expedite claim settlements. Follow up with insurers and clients to ensure the timely resolution of claims and related issues. Maintain up-to-date knowledge of claims procedures and assist clients in dispute resolution when required.
Customer Satisfaction & Follow-ups:

Conduct regular follow-ups with clients to keep them informed on claim status and any additional requirements. Ensure prompt response times and a positive customer experience at all touchpoints. Handle escalations professionally, providing solutions that align with company and regulatory standards.
Documentation & Compliance:

Maintain accurate records of client interactions, claims, and policy-related communications. Ensure all documentation complies with IRDAI regulations and company policies. Assist in preparing reports on claims trends, customer concerns, and service improvements.
Required Skills & Qualifications:

Bachelor's degree, III certification, and relevant experience in customer service or insurance claims processing. Strong verbal and written communication skills. Basic understanding of insurance policies, claims processes, and IRDAI guidelines. Ability to handle client queries professionally and escalate issues when needed. Proficiency in MS Office (Word, Excel, Outlook) for record-keeping and reporting. Strong problem-solving skills and attention to detail.
Job Types: Full-time, Permanent, Fresher

Pay: ?16,000.00 - ?20,000.00 per month

Schedule:

Day shift Monday to Friday
Supplemental Pay:

Performance bonus
Education:

Bachelor's (Required)
Language:

English (Required)
Work Location: In person

Expected Start Date: 14/07/2025