Job Description

CTC: 3-5L

About NovaBenefits

Nova Benefits is on a mission to provide the best in class health and wellness benefits for employees in India. We envision that a vast majority of the county's population will get better access to high-quality healthcare through their employers. We are a tech-first company and believe that technology can make this vision a reality by offering a 10x better experience and fixing the broken processes for all stakeholders - Employees, Employers, HR admins, Insurers, and Healthcare providers.
At Nova, we're looking to create and own the employee wellness category. In a short span of 15 months, we've built an outstanding team, achieved product-market fit and become the first Insure-tech company to secure an IRDAI Insurance broking license. The difference? We see ourselves in the business of improving employee happiness instead of insurance and as such more an HR Tech company. Nova Benefits has been co-founded by Yash Gupta (IIT Delhi - Computer Science, Samsung Korea) and Saransh Garg (IIT Bombay, BCG, Accel, Y-Combinator). We are backed by top global and regional VC's such as Bessemer Venture Partners, SIG, Better Capital, Titan Capital and Multiply Ventures.

You’ll Be Improving & Responsible For

• Communication with the employees regarding their claims
• Explanation of the claims process
• Emailing the claims process
• Follow up for the claim documents
• Verification of the claim documents
• Assist the employees in filling the claim form
• Status check of the claim and its communication to the employees
• Follow up with the TPA/insurance for the claims
• Explaining the claim query to the employee
• Guiding the employees in how to respond to the query
• Claim feedback collection
• Managing the escalation related to claims

Job Requirement

You’re Awesome At

• Excellent oral and written communication
• Desire to work in fast-paced, multitasking, fluid environment with changing priorities
• Strong knowledge of group health insurance
• Good excel skill

What are we looking for?

• 2-3 years experience working in the claims team
• Background in Broking firm, TPA, Insurance or hospital insurance desk

Nova Benefits is an equal-employment opportunity space that consciously hires people from diverse backgrounds. We thrive in the crux of psychological safety at the workspace and are committed to sustaining an inclusive, healthy and happy environment at work. We strongly encourage you to apply in case you are a cis-woman, a person of non-binary gender and sexual orientation, a person with a disability or represent any marginalized community.