Job Description

Job Title: Claims Assistant Motor Insurance
Department: Motor
Location: Delhi, Dwarka More
Job Dimension: Reporting to Manager Motor Insurance
Subordinates: None
Job Summary
The Claims Assistant Motor Insurance is responsible for managing and processing motor insurance claims efficiently, ensuring timely coordination with clients, insurance companies, repair service providers, and other stakeholders. The role requires meticulous documentation, effective communication, and proactive follow-ups to ensure smooth claim settlements while maintaining high levels of customer satisfaction.
Key Responsibilities and Accountabilities
1. Claim Registration & Documentation

• Receive accident documents from clients, ensuring completeness and accuracy.
• Register claims with the insurance company and obtain a claim reference number.
• Input claim details into the KYLAS system for tracking and processing.
• Complete necessary documentation for claim submission, including verification of supporting documents.

2. Client Communication & Repair Coordination

• Inform clients about the vehicle repair process and advise them on the drop-off location for repairs.
• Provide clients with their claim reference number for further inquiries.
• Coordinate repair arrangements with agencies or non-agency garages, ensuring repair cost estimates are obtained.
• Follow up with the insurance company for repair approval and expedite the process.

3. Claims Processing & Approvals

• Request repair quotations from authorized garages/agencies based on the client's policy type.
• Coordinate with insurance companies to schedule vehicle surveys for damage assessment.
• Obtain Letter of Payment Order (LPO) from the insurance company and ensure the garage/agency has received it.
• Maintain continuous follow-ups with garages/agencies to track repair progress and update stakeholders.

4. Total Loss & Theft Claims Handling

• Obtain total loss offer letters from the insurance company and inform the client.
• Collect the vehicle possession certificate from the client and forward it to the insurance company.
• Arrange and oversee vehicle surveys for total loss claims to confirm damages and valuation.
• Handle theft claim cases, ensuring due diligence and proper documentation are maintained.

5. Rental Car & Special Case Management

• Process requests for rental cars when applicable under the insurance policy.
• Liaise with insurance companies and rental agencies to facilitate arrangements.

6. Client Satisfaction & Quality Assurance

• Obtain and record client feedback regarding the quality of vehicle repairs after service completion..
• Assist in resolving any disputes between clients, garages, and insurers to maintain customer satisfaction.

Key Performance Indicators (KPI)
Number of new claims allocated during the month
Percentage of Number of claims settled/Closed during the month compared to New Claims allocated - Standard Value 100%
Skills & Competencies

• Familiarity with motor insurance policies, claims processing, and UAE insurance regulations.
• Proficiency in KYLAS system and other claims management software.
• Understanding of vehicle repair and assessment processes.
• Knowledge of motor insurance claim policies and procedures.

Key Attributes

• Strong communication skills to effectively interact with clients, insurers, and service providers.
• Excellent follow-up and coordination skills to ensure timely claim processing.
• Attention to detail to prevent errors in documentation and claim handling.
• Problem-solving skills to handle disputes and delays in claim approvals.
• Ability to multitask and work in a fast-paced environment.

Education & Experience

• Bachelors degree in Insurance, Business Administration, or a related field (preferred).
• Communication skills.
• Attention to details
• Problem Solving and multi-tasking.