Job Description

Maintenance Engineer (Customer Care) - Civil

Technical / Maintenance Responsibilities:

Inspect and maintain structural elements like concrete, masonry, waterproofing, and facade systems in high-rise buildings. Identify and address issues related to

leakages, cracks, dampness

, or settlement in building structures. Supervise

civil repair and renovation

work ensuring compliance with building codes and safety standards. Coordinate with vendors and contractors for specialized maintenance works (e.g., external facade cleaning, waterproofing, tiling). Maintain common area infrastructure: parking, podium, rooftop, etc.

Customer Care Responsibilities:

Handle

resident complaints or service requests

related to civil maintenance (e.g., wall cracks, tiling issues, seepage). Conduct

flat/unit inspections

during handover or possession and address customer queries. Provide

technical support and updates

to residents regarding ongoing repair or rectification work. Coordinate with the customer service team to ensure timely resolution of civil-related issues.

Documentation & Reporting:

Maintain

maintenance logs

, service reports, and repair history for units and common areas. Ensure

compliance

with local municipal or safety regulations. Provide inputs to project teams on frequently occurring civil issues for future improvements.
?

Skills & Requirements:

Diploma / BE in

Civil Engineering

. Experience in

building maintenance

or post-construction services. Familiarity with

high-rise building construction techniques

. Strong communication & problem-solving skills. Ability to coordinate with customers, facility teams, and contractors.
Job Type: Full-time

Pay: ?20,000.00 - ?35,000.00 per month

Schedule:

Day shift
Education:

Diploma (Preferred)
Experience:

total work: 3 years (Preferred)
Work Location: In person