Job Description

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Role Overview
We are looking for a high-ownership City Manager to lead and scale our last-mile delivery operations. You will own the city P&L, drive client acquisition, manage rider supply, and build scalable teams to achieve aggressive growth targets.
Key Responsibilities
Own end-to-end city operations including client acquisition, revenue growth, rider supply, and P&L.
Acquire and manage B2B last-mile delivery clients and ensure high service levels.
Translate client demand into daily & weekly rider supply plans and ensure 100% fulfilment.
Build, train, and lead blue-collar recruitment teams using ATL & BTL hiring channels.
Manage rider payouts, COD reconciliation, incentives, billing, invoicing, and MIS reporting.
Monitor and optimize rider productivity, attrition, replacements, and buffer planning.
Act as the single point of contact for city stakeholders, handling escalations end-to-end.
Define and execute the city growth roadmap with a hands-on, data-driven approach.
Build high-performance teams and drive a culture of ownership, accountability, and speed.
Requirements
Experience & Skill Set
5-8 years of experience in last-mile delivery, logistics, staffing, or blue-collar operations.
Proven client acquisition, negotiation, and stakeholder management skills.
Strong understanding of blue-collar recruitment processes with hands-on ATL & BTL hiring experience.
Excellent Excel/MIS and financial tracking capabilities.
Entrepreneurial, target-driven mindset with ability to perform in fast-paced, dynamic environments.
Benefits
Salary: ?5-6.5 LPA or up to 20% hike + performance-based incentives.
Why Apply?
If you want to run a city like your own business and grow a high-impact delivery operation, this role is for you.

Skills Required