Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



City Lead Hyderabad

Objective of the role:

Manages Regional Operations to focus on the following benchmark pillars while they perform their assigned goals -



Brand

Clients

People and Values

Platform

Key Responsibilities:

Operational Excellence

Ensure high-quality property management services across all properties in the city

Implement and maintain operational best practices and standard operating procedures

Achieve target scores in operational audits and performance assessments

Client Satisfaction and Retention

Maintain high levels of client satisfaction (e.g., achieve >90% satisfaction score)

Develop and implement strategies to improve client retention rates

Manage key client relationships and address escalated issues promptly

Financial Performance

Meet or exceed budgeted revenue targets for the city portfolio

Optimize operational costs without compromising service quality

Team Leadership and Development

Lead, motivate, and develop the city operations team

Ensure adequate staffing and skill levels across all properties

Implement training and development programs to enhance team capabilities

Compliance and Risk Management

Ensure compliance with all relevant local regulations and company policies

Implement and maintain robust risk management practices across properties

Conduct regular safety audits and implement necessary improvements

Vendor Management

Develop and maintain strong relationships with key service vendors

Ensure vendor compliance with service level agreements

Optimize vendor performance and costs across the city portfolio

Business Development Support

Provide operational insights and support for new business opportunities

Participate in proposal development and client presentations

Support smooth onboarding of new properties into the portfolio

Emergency Response and Business Continuity

Develop and maintain emergency response plans for all properties

Ensure readiness to handle crises and minimize operational disruptions

Conduct regular emergency drills and update procedures as needed

Technology Adoption and Integration

Drive adoption of property management technologies across the portfolio

Ensure effective use of IT platforms like Evolution, Overview, Workday, etc.

Identify and implement new technologies to improve operational efficiency

Stakeholder Management

Maintain positive relationships with property owners, tenants, and local authorities

Ensure effective communication with all stakeholders

Represent the company in local industry forums and events

Cost Management

Implement cost-saving initiatives across the city portfolio

Ensure accurate budgeting and forecasting for operational expenses

Achieve target reductions in controllable expenses

Health and Safety Management

Ensure a safe working environment across all managed properties

Implement and maintain health and safety management systems

Achieve zero or minimal safety incidents target

Operational Efficiency

Streamline operational processes to improve efficiency

Implement lean management principles in property operations

Achieve target productivity metrics for the operations team

These KRAs encompass the key responsibilities of a City Lead - Operations in Property Management Services. They focus on ensuring operational excellence, client and tenant satisfaction, financial performance, and overall management of the property portfolio within the city.



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.