Job Description

- Performance Management: Monitoring and analyzing the performance of the cluster, including sales, financial results, and customer satisfaction, and taking corrective actions as needed. - Team Leadership: Managing and developing a team of managers and staff within the cluster, including setting performance goals, providing coaching and feedback, and promoting a positive work environment. - Operational Excellence: Ensuring the smooth and efficient operation of all entities within the cluster, including implementing standardized procedures, addressing operational issues, and optimizing resource allocation. - Business Development: Identifying and pursuing new business opportunities within the cluster, including expanding the customer base, developing new products or services, and improving customer engagement. - Financial Management: Overseeing the cluster's budget and financial performance, including revenue generation, cost management, and profitability. - Communication and Collaboration: Effectively communicating with various stakeholders, including senior management, other departments, and external partners, to ensure alignment and collaboration. - Customer Satisfaction: Prioritizing customer satisfaction and taking steps to improve customer experience, including gathering feedback, addressing concerns, and implementing improvements. - Compliance: Ensuring that all operations within the cluster comply with relevant regulations and standards. (ref:updazz.com)