Job Description

:
Build and Scale Supply
Drive expert onboarding through local hiring channels, partnerships, and referral networks
Ensure a steady pipeline of high-quality, verified professionals to meet demand
Own Training and Quality
Design and execute training programs to upskill experts Maintain service quality standards
through continuous performance monitoring and retraining
Operational Excellence
Monitor key metrics like order fulfillment, cancellation rates, and turnaround time Solve on-
ground operational issues and continuously improve delivery efficiency
Team Leadership
Hire, manage, and mentor a team of field operations associates and city-level managers
Foster a culture of accountability, speed, and customer obsession
Cost and Efficiency Optimization
Track operational costs, minimize wastage, and optimize unit economics Collaborate with
central teams for tech, product, and supply chain improvements
Local Strategy & Growth
Adapt central playbooks to your city's unique dynamics Drive local growth experiments and
report performance insights to the leadership team

Skills Required