Job Description

The City General Manager will be responsible for

overall operations, people, and brand performance

of Red Rhino's Hyderabad market. The role requires a

strong operations leader

who can drive consistency, profitability, and guest experience across both the brewery and taproom while building a high-performing leadership team.

Key Responsibilities:

Operations Excellence

Ensure

smooth end-to-end operations

across both locations. Set and monitor SOPs for service, kitchen, bar, brewery coordination, and guest handling. Maintain consistent

guest experience, quality, hygiene, and safety standards

. Lead outlet GMs / Ops Managers; ensure discipline and accountability.

People Leadership

Build, mentor, and retain

strong outlet leadership teams

. Drive manpower planning, productivity, grooming, and training standards. Ensure performance reviews, succession planning, and team engagement. Act as the cultural torchbearer for the Red Rhino brand.

Brand & Guest Experience

Uphold Red Rhino's brand identity across touchpoints. Handle escalated guest issues and ensure high online reputation. Work closely with marketing teams for city-level campaigns, launches, and activations.

Stakeholder Management

Coordinate with central teams - HR, Finance, Marketing, Supply Chain. Work closely with founders / leadership on strategic initiatives. Manage key vendors, partners, and local authorities.

Must for the candidate:

7-8 years

of experience in hospitality (breweries, large format restaurants, nightlife). Currently working as

City GM / Cluster GM / Senior Operations Head

. Proven

multi-outlet management

experience. Strong understanding of

P&L, cost control, and operations metrics

. Hands-on leader with excellent people and communication skills. Aspires to grow into

Regional / Business Head roles

.
Job Type: Full-time

Pay: ₹100,000.00 - ₹150,000.00 per month

Benefits:

Food provided Health insurance Provident Fund
Work Location: In person