Job Description

Job Responsibilities:

Operational Management & Coordination

? Oversee and manage city-level operations, ensuring timely execution of orders and adherence

to service standards.

? Coordinate with internal teams and external partners for smooth process integration.

? Track daily operational KPIs and prepare reports on performance, productivity, and issue

resolution.

? Identify bottlenecks and implement corrective and preventive actions to improve efficiency.

Vendor & Fulfillment Network Development

? Support product expansion within the city by enhancing capacity at existing fulfillers and

identifying new vendors.

? Collaborate with vendor teams to align operational processes and ensure compliance with

company expectations.

? Conduct regular vendor performance evaluations and capability assessments.

? Build and maintain strong relationships with local vendors, suppliers, and stakeholders.

Team & Process Management

? Manage and support local team members, ensuring adequate training and adherence to SOPs.

? Ensure compliance with company policies, local regulations, and safety standards.

? Coordinate between vendors, logistics, and customer care teams for issue resolution.

? Monitor city operations to ensure customer satisfaction and on-time delivery.

Reporting & Improvement

? Provide daily and weekly reports on operational metrics and vendor performance.

? Drive continuous improvement in operational efficiency and quality standards.

? Contribute to process standardization and support audits or reviews as required.

Other Requirements

? Graduate in any discipline.

? Minimum 2+ years of experience in eCommerce operations, order execution, or vendor

coordination.

? Strong understanding of fulfillment processes, logistics, and customer operations.

? Excellent communication and negotiation skills.

? Proficient in Kannada, English, and Hindi.

? Willingness to travel extensively across fulfiller locations within the region.

? Ability to handle multiple vendors and operational priorities simultaneously.

Qualification:

Graduate in any stream.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Paid sick time Paid time off Provident Fund
Work Location: In person