Job Description

Work Schedule Standard (Mon-Fri)
Environmental Conditions Office

Job Title: Systems Administrator III, Endpoint Services
Job Location: Bangalore
When you join us at Thermo Fisher Scientific, you'll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $42 billion and the largest Investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.
How will you make an impact?
At Thermo Fisher Scientific, our mission is to enable our customers to make the world healthier, cleaner, and safer. We are seeking a skilled and dedicated Citrix Engineer to support our regulated IT infrastructure environments. In this role, you will serve as the primary Citrix Administrator, ensuring dedication, reliability, and adherence to regulations for systems that host FDA-approved and validated software applications critical to our operations.
Your work will directly support scientific innovation and ensure that validated applications meet stringent regulatory and security requirements -- ultimately helping Thermo Fisher deliver technology and solutions that advance human health.
Roles and Responsibilities

• Administer, support, and maintain Citrix infrastructure (Citrix Cloud, Virtual Apps and Desktops, StoreFront, Workspace Environment Management, ADC/NetScaler)
• Perform installations, configurations, and validations of FDA-approved software within Citrix environments in accordance with regulatory and company compliance procedures.
• Collaborate with application owners and validation teams to ensure software deployments meet GxP requirements.
• Manage user access, profiles, and session policies while maintaining secure remote access and optimizing performance.
• Apply advanced knowledge of Windows desktops and software installation principles
• Monitor system performance, troubleshoot issues, and apply patches, upgrades, and security fixes to ensure high availability and compliance.
• Create and maintain technical documentation, including SOPs, IQ/OQ/PQ validation documentation, and configuration records.
• Participate in audits, change control reviews, and IT validation activities.
• Coordinate and communicate effectively across multiple teams and regions
• Ensure high attention to detail in all tasks and processes
• Collaborate with the business unit to achieve organizational goals

Required Qualifications and Experience

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Overall 8+ years of IT experience, 5+ years of hands-on experience in administering Citrix environments (XenApp/XenDesktop, Citrix Cloud, Citrix ADC).
• Citrix Certified Associate (CCA-V) or higher (e.g., CCP-V, CCE-V) preferred.
• ITIL certification or FDA-regulated environment training a plus.
• Proven experience with FDA-regulated systems and validated software installation processes.
• Strong understanding of GxP and CSV (Computer System Validation) compliance
• Experience in working within a regulated or life sciences environment preferred (pharma, biotech, medical devices, etc.).
• FDA Audit Compliance and Documentation

Non-Negotiable Hiring Criteria:

• Proven attention to detail, interpersonal skills, time management.
• Excellent verbal and written communication skills.
• Communicating effectively with both technical and non-technical partners.

What we offer:

• Opportunities to learn, grow, and take on more responsibility over time.
• Collaborative team environment with access to mentors and SMEs.
• Competitive compensation and benefits.

At Thermo Fisher Scientific, each one of our 125,000 extraordinary minds has an outstanding story to tell. Join us and contribute to our remarkable mission--enabling our customers to make the world healthier, cleaner, and safer. Apply today!

Skills Required