5-8 Years of experience in Citrix Administration with both XenApp and XenDektop with multiple sites and farms.
Strong knowledge in design, implementation, troubleshooting of Citrix Presentation Server, XenApp and Xendesktop. Have performed Citrix upgrade and farm migration from planning through implementation.
Expert on multiple versions of Citrix and strong experience of Citrix Secure gateway/Web Interface /NetScaler)
Strong understanding of Load Manager, Resource manager and installation manager.
Publishing applications in Citrix and application virtualization using AppSense and/or Microsoft App-V
Printers Management in Citrix
Citrix Patch Management and policies configuration
Strong knowledge in configuring Roaming profiles and Streaming profile configuration
Strong knowledge in Citrix Edge Sight and Smart Auditor
Good troubleshooting skills in Citrix printers, profiles, resource manager's thresholds, installation manager, Citrix Farm Configuration
Windows Active Directory Administration
Experience on managing Citrix farm on VmWare will be added advantage.
Experience with VMWare Horizon and AVD will be an added advantage.
Good Communication Skill & ready to take challenges
To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team.
To provide support for on call escalations or L3 level support and doing incident and problem management
Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviews or participation in hiring drives.
To adhere to quality standards, regulatory requirements and company policies
To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
Strong ITIL process knowledge.
Strong analytical, troubleshooting and problem-solving skills.
Strong communication and collaboration skills.
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