Job Description

TELECOMMUTE Location: Chennai Graduate / Post Graduate from a recognized university Candidates with 0 - 6 years of experience

• Excellent written and oral communication
• Service mind set
• Enthusiastic and self-motivated
• Ability to work in a dynamic environment
• Good comprehension skills
• Team player with a positive attitude

NOTE -

• Shift For Male Employees - 24 X 7 (Rotational Shifts) / For Female employees Working hours is any two shifts between 6:30 AM 9:30 PM
• Week offs - Any Random 2 days off in a week/ No fixed consecutive week offs given
• Education - Minimum Graduate (Full time - Regular Course)
• Location - Perungudi
• Cab pick Up and Drop

Skills

• Customer Support
• Customer Service
• TeleSales
• Tele calling
• Banking Domain Knowledge
• Business Process Outsourcing (BPO)
• Outbound Sales
• Inbound BPO

Responsibilities and Duties

• Displaying complete onus to customers queries / problems
• Delivering service with requisite courtesy and accuracy
• Adhering to product and process requirements, with nil errors
• Escalating customer issues to the right internal stakeholders
• Effectively resolving customer complaints at the first instance, with excellent customer satisfaction scores

• 
  Ensure process efficiency and effectiveness by -
• Complying to service and sales guidelines
• Achieving Call Quality targets
• Resolving customer queries at the first instance of contact, with minimum call handling time

Cross-sell / upsell set products like
Loans and mortgages
Priority / elite accounts
Required Experience and Qualifications

• Graduation: Bachelor's Degree( Required )
• Proficient in English( Required )

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