Job Description

:
Role: Cisco Voice Specialist Location: Open for both Bangalore and Pune Shift Timing: US Hours - 6:30 PM to 3:30 AM (might change as per daylight saving) Interview: 2 rounds 1. Project Overview - Cisco Contact Center & Collaboration Support Contact Center designs, services, API integrations, and coordination. Deliver training and mentorship for voice and contact center platforms. Function as primary trainer for internal/external partners. 2. Contractors Role: Provides expert-level consultation and support across all phases of the project development cycle, focusing on Cisco Unified Communication and VoIP infrastructure. Collaborates with business and IT stakeholders to define complex requirements, design scalable solutions, and ensure timely, high-quality implementations. Requires deep technical expertise, strong analytical skills, and broad industry knowledge. 3. Experience Level: o Senior 7+ years. 4. Qualifications: o BE or any bachelors degree with relevant experience. 5. Must have skills: o Effective communication, analytical, and critical thinking skills o Deep understanding of Cisco VoIP/UCCE and Contact Center environments. o Familiarity with Microsoft Office productivity tools o Experience in remote monitoring and managed enterprise environments. o Knowledge of telecommunication alternatives and industry trends 6. Nice to Haves: o Good written & Oral communication, Worked on Office 365 suites, ADO Etc.,
Department:
Lateral
Skills Required:
Technical | Infrastructure | VOIP Technology | CISCO - UCCX/UCCE
Years Of Exp:
7 to 8 Years
Education/Qualification:
BE/BTECH/MCA

Skills Required