Job Description

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• Should have experience in handling a team which supports the factory's overall PC/OA & Server needs.

• Will be required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and basic IT-related issues.

• Should have extensive knowledge of office systems & Servers, good problem-solving skills, and high-level interpersonal skills.

• Managing the staff and devices which includes laptops, Desktop, workstations and other computer peripherals.

• Managing Data center, server related VOC, Server OS upgrade, Troubleshooting, Server Backup and Preventive maintenance

• Managing the Purchase activity, Inventory & Issued/consumed material details and doing periodical audits on Assets.

• Monitoring the IT security policies & related software and reporting the status to management.

• Troubleshooting hardware and software issues.

• Installing and upgrading operating systems and computer software

• Establishing service level agreements and contracts with external vendors who supports hardware & software and making payments with approvals

• Taking care of the procurement of licenses, installation, tracking, and other details

• Advising on software or hardware upgrades.

• Providing basic training in computer operation and management.

• Ensuring proper recording and closure of all VOCs/Issues.

• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Skills Required:

• IT Infra Administrator [PC/OA Management with Server Handling Knowledge]

• System & Server handling certification from a reputed organization is added advantage

• Proven work experience as a desktop support engineer.

• Proven work experience in Data center/Server Management.

• Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.

• Knowledge of PC operating systems, software applications, and remote connection systems.

• Knowledge of Server operating systems, software applications, and remote connection systems.

• Ability to solve complex hardware and software issues.

• Ability to prioritize and manage several open issues at one time

• Strong problem-solving skills.

• Excellent interpersonal & client-facing skills.

• Excellent written and verbal communication skills.

If Interested share your professional details;

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