Job Description

Provide advanced technical support and troubleshooting for Microsoft 365 services, including Exchange Online, Microsoft Teams, and SharePoint Online. Act as an escalation point for Level 1 and Level 2 teams, ensuring resolution of complex issues and maintaining service reliability.



Key Responsibilities



. Incident Management: Handle escalated tickets related to M365 services. Perform root cause analysis and implement permanent fixes.

. Exchange Online: Troubleshoot mail flow issues, mailbox migrations, and hybrid configurations. Manage transport rules, connectors, and security policies.

. Microsoft Teams: Resolve issues related to Teams meetings, voice/video calling, and integration with other M365 apps. Troubleshoot Teams policies, compliance settings, and federation.

. SharePoint Online: Address site collection issues, permissions, and document library problems. Support workflows, Power Automate integrations, and customizations.

. Administration & Configuration: Use PowerShell for advanced administration tasks. Manage compliance, security, and governance settings across M365.

. Collaboration: Work closely with Microsoft support for critical escalations. Provide guidance and knowledge transfer to Level 1 and Level 2 teams.

. Documentation: Maintain detailed troubleshooting guides and knowledge base articles.





Required Skills



. Strong expertise in Microsoft 365 administration.

. Advanced troubleshooting skills in Exchange Online, Teams, and SharePoint Online.

. Proficiency in PowerShell scripting for automation and bulk operations.

. Knowledge of Azure Active Directory, conditional access, and identity management.

. Familiarity with security and compliance features in M365.

. Excellent problem-solving and communication skills.





Experience



. 5+ years in IT support with at least 2 years in Level 3 or advanced M365 support.

. Hands-on experience with hybrid environments and migrations.

Your future duties and responsibilities

Required qualifications to be successful in this role

Together, as owners, let's turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...



You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.



Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.



You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.




Come join our team--one of the largest IT and business consulting services firms in the world.