Job Description

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Department Summary:

Wholesale KYC Operations (WKO) is a new team that is set up to support JP Morgan's Commercial Banking and Corporate and Investment Banking clients. WKO consists of ~3,000 employees across 20+ countries and supports public and private corporations, Banking and Non-Bank financial institutions, Investment Managers and Funds domiciled in over 180 countries. On average, WKO processes 30,000 KYC requirements annually.

Wholesale KYC Operations is undergoing significant amounts of change and disruption - industry, technology, and organizational. It is critical to develop and execute on a strategy that will enhance the organization's business and operational model and position it for continued success.

Position Summary:

Candidate will be responsible for use case and requirements analysis for business process re-engineering with the client onboarding and client due diligence areas, including defining solutions using the low code platforms supported by the bank and providing hands on implementation of those solutions using these toolkits.

Person will be responsible for bringing about process improvements and optimizations using low code initiatives / ideas. The individual will be interacting with multiple operations teams within the organization as well as on-shore business & technology teams. There will be opportunities to participate in a range of regional & global projects.

The candidate should have experience in working on process optimization by leveraging low code initiatives and a proven track record. Candidate should have familiarity with low code tools / platforms including but not limited to PEGA, Instabase etc. . A Pega certified system architect would be preferred with experience in version 8.x will be preferred.

The ability to bridge the gap between business and technology is paramount in this role, to drive the business forward in their objectives whilst shaping truly innovative technology solutions.

The role is based in Bangalore/ Hyderabad/Mumbai but responsibilities will be both regional and global. Cross-regional partnership across technology and the business is vital.

Key Accountabilities / Major Responsibilities:

• Collaborate with operations, technology, transformation and other key stakeholders in understanding key business / operational challenges and come up with ideas for process optimizations.
• Detailed analysis and documentation of both functional and non-functional business needs to create business requirements.
• Analyze current business process to understand the business needs and to determine how to best fulfil those needs via system and process.
• Work closely with the operations and technology team to develop low code solutions to automate processes.
• Conducting gap analysis between current and to-be requirements.
• Timely escalation and resolution of issues.
• Preparation of wire frames to represent current and to-be UI.
• Adherence to key control/regulatory/audit standard.
• Ensuring all changes to products, best practice and operating models are clearly understood by all stakeholders and implemented in a controlled manner

Qualifications & Experience Required:

• Expertise in development of business process automation solution using low code platforms including but not limited to PEGA, Instabase, Altryx, Python etc.
• Proven analysis skills with detailed knowledge across a financial operational environment.
• Experience of working on projects which deliver automation solutions to operations teams including rolling out improvements to existing processes.
• Experience on global / multi-site projects including facilitation of workshops with remote participants and rationalization of regional requirements
• Relational database knowledge for low-code data modelling will be a plus.
• At least 8 year's experience as business analyst within top tier investment management or financial services firm.
• Demonstrated ability to deliver on operational and/or project objectives to tight deadlines and high expectations.
• Excellent stakeholder and client relationship management skills.
• The ability to present and absorb complex ideas quickly and accurately.
• A proactive approach to problem solving, taking ownership of issues and having the determination to follow things through
• Excellent listening, written and verbal communication skills, including facilitation, presentation and production of documentation appropriate to an audience.
• Subject Matter Expertise across KYC, AML & Client Reference Data is a plus.

About Us:

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team:

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.