Job Description

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The Unity Product Team forms part of the Interaction Management Program and is a dedicated group of Product Managers that are committed to delivering better ways of working for our clients and JPM Operations across the CIB. The Unity Product Team are focused on outcomes first and foremost, data driven with an emphasis on learning through experimentation, and that collaborate with cross functional teams including Technology, User Experience Researchers & Designers, Data Science, Product Marketing and Operations.

The Unity Product Team aims to bring teams, data and intelligence together onto a unified transaction related enquiry and exception case management platform to deliver exceptional client experience, reduce operational risks, and enable efficient resolution.

Unity is a case management platform that will provide a suite of capabilities and a feature set that leverages new technologies to address business needs for work management & execution. The Unity Reporting & Analytics feature aims to provide users, managers, and other interested parties with data visualizations and analytical tools that will help them to measure and manage their work in Unity. The target outcomes are to reduce risk, interactions and resolution times through increased transparency. This will be achieved by providing self-serve metrics capabilities that enable parties to identify & manage risk, make decisions, and find opportunities for process improvements or automation.

Role Description

The successful applicant will be part of a global team delivering key aspects of the product vision & strategy. The individual will partner closely with product managers, UX, technology & data science leads to translate the users' & businesses' needs plus the needs of key partners to determine, define and execute a strategy that aligns to the program vision. The Unity Reporting & Analytics Product Owner will be responsible for:

• Ensure a deep understanding of the user journey and the user's jobs-to-be-done
• Develop value propositions that aim to alleviate users' pains and identify potential gains
• Advocates customer needs to the broader cross functional team
• Identify and address risky assumptions & hypotheses proactively though experimentation & testing
• Validate hypotheses through rapid experimentation & testing
• Partner closely with user research and UX design teams to advance discovery & designs
• Ownership of a product from a release-oriented perspective, providing product leadership to the broader team through setting priorities and vision for planning & execution
• Capture and refine user stories with technology, UX and data science and prioritize based on the value and cost of each story
• Define and track OKRs to focus the teams on outcomes and value realisation
• Use data to gain insights about the product & user behaviour and identify improvement opportunities
• Engagement with Operations, Client Service and Marketing teams to define rollout strategy and adoption plan
• Active participation in business demos of the product to get feedback and adoption
• Effective communication of all changes ensuring that the relevant operations and technology stakeholders are engaged and that all issues and risks are identified and escalated
• Manage stakeholder relationships and conduct regular PWGs for assigned projects
• Partner closely with technology to devise strategies and product roadmap
• Partner with Data Science and Product Managers on the application of Artificial Intelligence and the provision of data for machine learning

About Us:

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team:

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.