Job Description

Job Title CIB Research & Analytics - Securities Services- Client Service & Solutions Short Description The Client Service Account Manager acts as a single point of contact and advocate for all of our client\'s servicing requirements. The team works in partnership with clients, ensuring agreed service levels are met and future needs understood. Our mission is to provide a world-class service experience at every client touch point and achieve quality leadership in the industry through measurable and proven service performance. As a service organization, we strive to be best-in-class in Client-Facing Technology, Simplicity and Standardization, Scale, Stability and Reliability and Location and People Strategy. Clients choose us because we exemplify behaviors that support our core values of Client Relationships, People, Teamwork, Ownership and Flawless Execution. Posting Description JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\'s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. The team has overall accountability for ensuring that our Client\'s global service requirements are achieved end-to-end with consistent delivery across Securities Services.We organize our clients into industry \'segments\' such as Asset Managers, Pension, Sovereign Wealth and Banks. This allows us to understand the specific requirements and behaviors of the segment and ensure our service offering meets those requirements while positioning ourselves to build strong and lasting partnerships on strategic initiatives. The candidate will be based in Mumbai, India and will be responsible for oversight of the critical client billing process, across the Asset Owner/ Asset Management segment. Securities Services business can have non-standard offerings to the client, hence the Invoicing process becomes complex and critical to the business. Job Responsibilities Invoice Reviews: Review the Invoices generated for accuracy and completeness as per the pre-defined client delivery schedule identify gaps in the Invoicing process and fix them. Also, share thematic analysis for strategic remediation Develop an expertise on range of products offered as well as any client specifics, to ensure that the invoice is in-line with the offering. Maintaining client profiles, and fee agreements documents for your assigned book of business Provide accurate inputs into the Billing Ops team [required where system-based feeds are incomplete/missing. Ensure any changes to client accounts/ products offered are effectively captured into the billing cycle Coordinating Invoice delivery across all products and services (including working with colleagues from Custody, Accounting, Performance, Compliance, and Trading Services) Supervise and deliver on efficiency initiatives -reduction in non-standard client processes, reporting, etc. Identify and implement process improvement opportunities that significantly enhance efficiency, quality and client satisfaction Manage governance process of service disciplines. Deliver transparencies on significant items to wider audience and coordinate in region against global initiatives. Identify, design and influence investment initiative priorities for new product enhancements, service bundles and operational efficiencies. Support client facing contacts by providing all root cause explanations for client reviews/queries. Prepare MIS and ad-hoc reports for clients as well as for internal partners. Liaise with multiple product teams to consolidate the information required for clients Perform functions related to risk and quality control including entitlements and dormant account reviews, fee billing audits, billing receivables, client onboarding, account closings, standing instructions, etc Required qualifications, capabilities, and skills Bachelor\'s degree. Effective problem-solving skills. Ability to exercise sound judgment and make effective decisions on behalf of the client and JPM. Ability to prioritize, handle multiple tasks and work with minimal supervision. Strong client management skills and experience in dealing withpartners internally Able to demonstrate Industry/Business Knowledge. Able to demonstrate executive management and communication experience/skills. Able to demonstrate and give examples of creative problem-solving experience. Ability to adapt and demonstrate flexibility in a dynamic environment. Capability to quickly grasp new products and developing new business requirements Demonstrated ability to work collaboratively and develop strong partnerships Strong presentation and analytical skills, speaking and oral skills. Ability to summarize, simplify and communicate detailed and complex information to a broad range of team members across the seniority spectrum, whether verbally or written Strong organizational, project management and planning skill sets An understanding of the major financial markets and securities Compliance mindset with a solid understanding of risks associated with the broad array of services offered Ability to learn and discuss the products and services offered by Securities Services with clients, including Global Custody, Fund Accounting & Administration, Investment Information Services, and Securities Lending. Preferred qualifications, capabilities, and skills Relevant Operations, fund accounting or custody background preferred. Experience with a custodian, asset management firm, broker/dealer, hedge fund, fund administrator, or other financial markets organizations servicing clients. Basic programming/Scripting knowledge on VBA/ script is a plus Knowledge in cognitive automation with OCR tools, is a plus Experience in SharePoint creation and/or SP management is a plus

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