Job Description

JOB DESCRIPTION
Head of India Branch Operations, Mumbai As the Head of Operations, you will be leading the Digital Platform Services (D&PS) Operations team supporting Corporate & Investment Banking business based in India, Mumbai Branch. The D&PS Operations teams develop and manage innovative, secure service solutions to meet clients\xe2\x80\x99 needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience. Responsibilities include:

• Align and bridge priorities while leading D&PS Operations across location, product, regional and global groups
• Define, drive and communicate the strategic direction of D&PS Operations
• Empower teams and managers in developing a culture of open communication, collaboration, diversity and inclusion
• Supporting Plan and implement strategies to ensure efficiency /re-engineering and simplification of processes to support business in achieving their targets and reduce operational costs.
• Exhibits a full knowledge and thorough understanding of the entire operations functions.
• Ensuring good control and compliance to corporate policies and regulatory requirements which are relevant to Operations.
• Achieve financial targets that include all costs, capacity and budget planning to drive business growth and sustainability.
• Develop strong partnership with cross functional team with technology, sales, product, Client Services, Finance, Compliance and other operations groups at strategic level.
• Present and negotiate project demands to create efficiency and reduce operation cost.
• Keeps abreast of new technologies and applications and lead and motivate the team to manage changes.
• Lead and guide the team to strive organizational goals and hire, train and retain the talent.
• Review and approve Business Continuity Plan and periodic tests.
• The role involves regulatory interface during onsite inspections, representing or leading market forum.
• The Lead will be member of local committees (LMC, LOC, RALCO, LRR, IT, AML/KYC, etc.) as well as member of regional forums and will be responsible for ensuring appropriate governance in place.

Qualifications:

• University degree in Accounting/ Finance/ Economics/ Business Administration.
• Minimum 10 years\xe2\x80\x99 experience in Operations or Risk Management
• Strong managerial / leadership skills, ability to drive the change, think strategically and have agility to lead and follow new Digital agenda.
• Good influencing and negotiation skills to lead the group independently while interfacing senior business partners and regulators on the ground (exhibit leadership, communication, interpersonal, problem solving, change management, etc.).
• Strong technical and regulatory experience (covering Transaction banking products, Markets operations products and procedures)
• Strong control and analytical mindset
• Strong decision making capabilities and the ability to identify problems and propose solutions
• Effective delegating, planning and time management skills to meet strict deadlines and team objectives
• Adaptability in maintaining best standards practice and adjusting effectively to work within new work structures, processes or requirements
• Commitment to providing high standards of quality client service
• Ability to lead large team and be an effective leader to groom, hire, train and retain people.

ABOUT US

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\xe2\x80\x99s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\xe2\x80\x99 and employees\xe2\x80\x99 religious practices and beliefs, as well as any mental health or physical disability needs.


ABOUT THE TEAM

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world\xe2\x80\x99s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.



Operations teams develop and manage innovative, secure service solutions to meet clients\xe2\x80\x99 needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.