Job Description

Key responsibilities

• Provide overall supervision to the staff during his/ her shift operating window
• Ensure that all work items are completed as per the agreed SLA
• Monitor the exceptions and ensure that they are resolved in a timely manner
• Identify opportunities for improving the efficiency of the process.
• Identify the training requirements of the team members and work with the VP on providing the required trainings
• Track the changes to the procedures and ensure that the team is fully aware of the changes
• Prepare projection at currency level and provide to Treasury.
• Co-ordinate with the LOB to arrive at the appropriate Projection requirements of the Nostro Account and update Treasury.
• Work with funding and recon team to identify the reason for the break and ensure resolved on time and update Treasury.
• Being one point of contact for all escalation for team, line of business and Treasury.
• Ensure timely escalation & resolution on unusual position.
• Support Global Treasury teams in the process of predicting and funding the banks cash positions across Asia, EMEA & WHEM
• Partner with Global projects team to ensure seamless rollouts of any enhancements.

Qualifications

Essential

• Strong written and oral comprehension of English language
• Working knowledge of Banking Operations
• Communicates in a way that meets the needs of multiple audiences (firmwide, regional, LoB, location)
• Passion for continual service improvement; creates an environment to identify and solution efficiencies in business processes
• College degree and four or more years of Banking Operation Experience

Desirable

• Proficient in Microsoft products
• Knowledge of Nostro Funding Process

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.