Job Description

Organization and Department Summary
JPMorgan Chase is a leading global financial services firm with assets of $1.1 trillion and operations in more than 50 countries. The firm is a leader in investment banking, financial services for consumers and businesses, financial transaction processing, asset and wealth management, and private equity. Under the JPMorgan, Chase and Bank One brands, the firm serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients.
J.P. Morgan Investment Middle Office Services (IMOS) offers Investment Managers a global, comprehensive suite of services to fully outsource their post-trade execution transaction processing, Asset Servicing and investment record keeping functions. Position Summary Incumbent will be part of Trade Services team of IMOS (Investment Middle Office Services) and will be responsible & accountable for the end to end process management & flawless delivery of the process, responsible for daily control and risk management within the operation, implementation of Business Continuity Plans and execution of the productivity benchmarks targets on an ongoing basis. The candidate will also be responsible for the management and development of direct reports - develop & retain Top Talent & performance appraisal. Key Accountabilities/Major Responsibilities:

• End to End process responsibility and to be in control of End of day reports and critical intraday reports
• BAU Execution to be best in class. Publishing of weekly KPI's & KRI's
• Responsible for daily control and risk management within the operation
• Managing all Exceptions and handholding to closure
• Processes research/investigations on appropriate systems to operations
• Play a key role in Audit reviews and checks
• Assist in preparing and implementing Business Continuity Plans
• Review and improve on productivity benchmarks on ongoing basis
• Work with VP to ensure regular communication with partner locations
• Management and development of direct reports - Develop & Retain Top Talent, Performance Appraisal
• Manage the resourcing levels to meet BAU and any changes impacting the operations
• Ensure right level of delegation with or without accountability.
• Explains product features and benefits
• Understands how products can solve customer problems
• Create strong resiliency & backups within the team
• Regular reviews of procedures assuring new processes are documented
• Identify business knowledge gaps and ensure everyone has ownership of deliverables

Main Duties and Responsibilities: -
The primary responsibility of this position is to manage the day to day Operations. The role/ position would also assume the responsibilities of shift manager. The role involves close coordination and working with other client operations sites to ensure business goals and objectives are met.
Qualifications/Experience/Knowledge

• Bachelor's degree
• Up to 10+ years of experience in a trade processing/fund accounting/custody environment
• Practical knowledge of the securities processing industry with basic knowledge of trade life cycle is essential
• Working knowledge of Excel is essential
• Good verbal and written communication skills
• Ability to prioritize multiple tasks and work under pressure in a deadline-oriented environment
• Client focused with ability to work in tight deadlines
• Attention to detail

Behavioural Competencies: Ability to partner effectively with peers, colleagues and onshore partners JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.