Job Description

Position
Chief Manager/ Senior Manager Specialized Training
Department
Training
Function
Insurance Training
Reporting to
Head of Learning CoE, Head - Specialized Training
Band
Band 4 / 4a
Location
TBC
Team size
Direct- NA
KEY RESPONSIBILITIES:

• Delivering and executing end-to-end programs in Zones, Region in co-ordination with RML&Ds, ZTHs, Sales Desk and LPCs

• Program management of learning programs for OHs like group coaching, conducting webinars, podcasts etc.

• Responsible for end-to-end training execution in a blended format for the roles mentioned below:

• Top Agents training and value proposition
• AP Sales training and value proposition
• All expert-led sessions for Agent learning journey
• All Max Ace Talk sessions for Agent learning journey
• Responsible for product launches

• Build own capability and get certified to deliver sessions post being trained by an external vendor consultant

• Responsible for marketing and promoting training programs within the respective cohorts to ensure maximum awareness and coverage of programs

• Provide guidance for content buildout of sessions by industry experts on specialised programs like business insurance, NRI, cross-sell, HNI selling, networking skills, HNI recruitment, advanced selling skills, Agent Coaching & Development, Building a Sustainable Agency and any other programs identified from time to time

Measures of Success

• 70 % coverage for all training programs for the selected cohort
• Top two Feedback score on a scale of 5 to be 4.5 and above (content and delivery)
• 80% of attendees completing / passing pre and post assessments
• Business performance improvement (pre and post 90 days) - - productivity to go up by 10%
• 60% of top ADMs, 70% of Office Heads and 30% of superstar agents to adopt mBuddy

Key competencies/skills required
Functional / Technical skills

• Strong domain knowledge in financial market with deep expertise in the Insurance sector
• Knowledge of instructional design / Content design and development
• Knowledge of content delivery in person and in virtual medium
• Possess experience in Program / Project Management
• Experience in managing LMS
• Ability to understand and communicate concepts quickly and accurately
• High attention to detail
• Strong English language writing, editing, proofreading and speaking skills

Behavioral skills

• Action-oriented mindset with a proven track record of delivering quick wins and driving growth while refining and translating a long-term vision
• Ability to work with and manage multiple stakeholders

Desired qualification and experience:

• Minimum 10+ years of experience in training delivery and program management in the Insurance sector/ Financial Sector
• Bachelor's degree (B.Com)
• Certification in content creation / Instructional Design / related field

Position
Chief Manager/ Senior Manager Specialized Training
Department
Training
Function
Insurance Training
Reporting to
Head of Learning CoE, Head - Specialized Training
Band
Band 4 / 4a
Location
TBC
Team size
Direct- NA
KEY RESPONSIBILITIES:

• Delivering and executing end-to-end programs in Zones, Region in co-ordination with RML&Ds, ZTHs, Sales Desk and LPCs

• Program management of learning programs for OHs like group coaching, conducting webinars, podcasts etc.

• Responsible for end-to-end training execution in a blended format for the roles mentioned below:

• Top Agents training and value proposition
• AP Sales training and value proposition
• All expert-led sessions for Agent learning journey
• All Max Ace Talk sessions for Agent learning journey
• Responsible for product launches

• Build own capability and get certified to deliver sessions post being trained by an external vendor consultant

• Responsible for marketing and promoting training programs within the respective cohorts to ensure maximum awareness and coverage of programs

• Provide guidance for content buildout of sessions by industry experts on specialised programs like business insurance, NRI, cross-sell, HNI selling, networking skills, HNI recruitment, advanced selling skills, Agent Coaching & Development, Building a Sustainable Agency and any other programs identified from time to time

Measures of Success

• 70 % coverage for all training programs for the selected cohort
• Top two Feedback score on a scale of 5 to be 4.5 and above (content and delivery)
• 80% of attendees completing / passing pre and post assessments
• Business performance improvement (pre and post 90 days) - - productivity to go up by 10%
• 60% of top ADMs, 70% of Office Heads and 30% of superstar agents to adopt mBuddy

Key competencies/skills required
Functional / Technical skills

• Strong domain knowledge in financial market with deep expertise in the Insurance sector
• Knowledge of instructional design / Content design and development
• Knowledge of content delivery in person and in virtual medium
• Possess experience in Program / Project Management
• Experience in managing LMS
• Ability to understand and communicate concepts quickly and accurately
• High attention to detail
• Strong English language writing, editing, proofreading and speaking skills

Behavioral skills

• Action-oriented mindset with a proven track record of delivering quick wins and driving growth while refining and translating a long-term vision
• Ability to work with and manage multiple stakeholders

Desired qualification and experience:

• Minimum 10+ years of experience in training delivery and program management in the Insurance sector/ Financial Sector
• Bachelor's degree (B.Com)
• Certification in content creation / Instructional Design / related field