Vestano International Pvt Ltd is looking for an experienced
Chief Operations Manager (COM)
to lead and optimize our retail operations across Kerala. The role is responsible for overseeing day-to-day store operations, driving profitability, ensuring operational excellence, and delivering a consistent, customer-first retail experience across all locations.
This is a senior leadership role ideal for candidates with strong multi-store retail management experience.
Key Responsibilities
Operational Strategy
Develop, implement, and monitor SOPs across all retail outlets to ensure consistency in service, branding, and operations.
Improve operational efficiency and standardization across the retail network.
Financial Performance
Monitor store-level and overall P&L.
Control operational costs and improve margins.
Drive revenue growth through data-driven decision-making.
Inventory & Supply Chain
Oversee inventory planning, stock movement, and replenishment.
Minimize shrinkage and stock loss.
Coordinate closely with warehouse and inventory teams.
Sales & Marketing Execution
Work with marketing teams to implement in-store promotions.
Track sales performance and ROI of retail campaigns.
Team Leadership
Lead, mentor, and evaluate Regional Managers and Store Managers.
Build a performance-driven culture aligned with company goals.
Ensure proper staffing, training, and productivity across stores.
Customer Experience
Ensure high service standards and a customer-first approach across all outlets.
Handle escalations and improve customer satisfaction metrics.
Compliance & Safety
Ensure adherence to all legal, safety, and regulatory requirements across stores.
Required Experience & Qualifications
Minimum
5 years of experience
as a
General Manager / Senior Manager / Operations Head
in a retail chain.
Proven experience managing
multiple retail outlets
or large-format retail operations.
Strong understanding of retail operations, inventory control, and store performance metrics.
Experience in leading large teams and senior store leadership.
Key Skills & Competencies
Strong operational and strategic planning skills.
Solid financial knowledge (P&L, margins, shrinkage, KPIs).
Hands-on problem-solving ability.
Excellent communication and reporting skills.
Proficiency in Retail ERP/POS systems.
Strong analytical skills using