Job Description

Job Title:

Chief Operating Officer (COO)

Department:

Executive Leadership Reports To: Chief Executive Officer (CEO)

Location:

WFO Employment Type: Full-Time

Experience Level:

Senior Executive (6+ years)

About the Company

Weboapp Discovery is a fast-growing software development company that specializes in delivering custom solutions to clients across diverse industries. Our services range from web and mobile app development to cloud solutions, DevOps, UI/UX design, SaaS products, and enterprise software. We work in a dynamic, fast-paced, and project-driven environment, serving clients from startups to large enterprises globally.

Position Overview

The Chief Operating Officer (COO) will play a pivotal leadership role in ensuring the company's operations align with strategic goals, focusing on seamless project delivery, client satisfaction, process optimization, and cross-functional team management. The COO will be responsible for overseeing daily operations, resource planning, client engagement workflows, and ensuring project profitability and scalability.

Key Responsibilities

1. Operational Leadership

? Lead and optimize all day-to-day operational functions across software delivery, project management, and client engagement.

? Develop and implement business strategies, operational procedures, and best practices. ? Drive operational efficiency, risk mitigation, and service quality across departments.

2. Project Oversight & Delivery Management

? Supervise the Developers to ensure on-time, on-budget, and high-quality project deliveries.

? Monitor project pipelines, timelines, sprint velocity, QA cycles, and resource allocation.

? Resolve project bottlenecks and client escalations quickly and effectively.

? Ensure proper implementation of Agile/Scrum, Kanban, or hybrid delivery frameworks depending on the project type.

3. Client & Account Management

? Collaborate closely with client success and sales teams to understand customer expectations, KPIs, and delivery timelines.

? Engage with clients directly during onboarding, key milestones, escalations, and project retrospectives.

? Ensure SLAs are defined, met, and exceeded; build long-term, trust-based client relationships.

4. Strategic Planning & Execution

? Assist the CEO in strategic planning and execution, identifying areas for growth, improvement, and expansion.

? Translate company goals into operational roadmaps and department-level objectives.

? Monitor key business metrics (KPI dashboards, burn rates, margins) to support executive decision-making.

5. People & Culture Leadership

? Mentor department heads, delivery leads, and team managers across tech, QA, design, sales, and support.

? Oversee performance management, succession planning, and leadership development programs.

? Champion a high-performance, people-centric, collaborative company culture.

Required Qualifications & Experience

? Bachelor's degree in Computer Science, Engineering, Business Administration, or a related field. Master's or MBA preferred.

? 6+ years of leadership experience in software development or IT services, with at least 2 years in a COO, VP, or Director-level role.

? Proven track record of managing multi-disciplinary teams and client-based software development projects (preferably in Agile environments).

? Hands-on experience in delivery management, client handling, budget management, and scaling operations.

? Strong knowledge of project tracking tools (e.g., Jira, Asana, ClickUp), CRMs (e.g., Zoho, Salesforce), and development methodologies.

Key Skills & Competencies

? Exceptional leadership and team-building skills

? Strong analytical and problem-solving mindset

? Excellent communication, negotiation, and conflict-resolution skills

? Deep understanding of client engagement models and project lifecycles

? Ability to drive change, improve systems, and scale operations

? Result-driven, with a focus on business outcomes and client satisfaction

What We Offer

? Competitive salary with performance bonuses

? Opportunity to work on global, high-impact client projects

? Collaborative and fast-paced startup culture

? ESOPs and leadership incentives for the right candidate

Application Instructions

To apply, please send your resume and a cover letter highlighting your relevant experience and explaining why you're the right fit for this role to

hr@weboappdiscovery.com

. Shortlisted candidates will be contacted for interviews.

Job Types: Full-time, Permanent

Pay: ?25,771.69 - ?80,967.42 per month

Benefits:

Paid sick time Paid time off
Schedule:

Day shift Rotational shift
Supplemental Pay:

Overtime pay Performance bonus
Work Location: In person