Job Description

Job Title:

Chief Operating Officer (COO)

Department:

Executive Leadership Reports To: Chief Executive Officer (CEO)

Location:

WFO Employment Type: Full-Time

Experience Level:

Senior Executive (6+ years)

About the Company

Weboapp Discovery is a fast-growing software development company that specializes in delivering custom solutions to clients across diverse industries. Our services range from web and mobile app development to cloud solutions, DevOps, UI/UX design, SaaS products, and enterprise software. We work in a dynamic, fast-paced, and project-driven environment, serving clients from startups to large enterprises globally.

Position Overview

The Chief Operating Officer (COO) will play a pivotal leadership role in ensuring the company's operations align with strategic goals, focusing on seamless project delivery, client satisfaction, process optimization, and cross-functional team management. The COO will be responsible for overseeing daily operations, resource planning, client engagement workflows, and ensuring project profitability and scalability.

Key Responsibilities

1. Operational Leadership


Lead and optimize all day-to-day operational functions across software delivery, project management, and client engagement.


Develop and implement business strategies, operational procedures, and best practices.
Drive operational efficiency, risk mitigation, and service quality across departments.

2. Project Oversight & Delivery Management


Supervise the Developers to ensure on-time, on-budget, and high-quality project deliveries.


Monitor project pipelines, timelines, sprint velocity, QA cycles, and resource allocation.


Resolve project bottlenecks and client escalations quickly and effectively.


Ensure proper implementation of Agile/Scrum, Kanban, or hybrid delivery frameworks depending on the project type.

3. Client & Account Management


Collaborate closely with client success and sales teams to understand customer expectations, KPIs, and delivery timelines.


Engage with clients directly during onboarding, key milestones, escalations, and project retrospectives.


Ensure SLAs are defined, met, and exceeded; build long-term, trust-based client relationships.

4. Strategic Planning & Execution


Assist the CEO in strategic planning and execution, identifying areas for growth, improvement, and expansion.


Translate company goals into operational roadmaps and department-level objectives.


Monitor key business metrics (KPI dashboards, burn rates, margins) to support executive decision-making.

5. People & Culture Leadership


Mentor department heads, delivery leads, and team managers across tech, QA, design, sales, and support.


Oversee performance management, succession planning, and leadership development programs.


Champion a high-performance, people-centric, collaborative company culture.

Required Qualifications & Experience

Bachelor's degree in Computer Science, Engineering, Business Administration, or a related field. Master's or MBA preferred.


6+ years of leadership experience in software development or IT services, with at least 2 years in a COO, VP, or Director-level role.


Proven track record of managing multi-disciplinary teams and client-based software development projects (preferably in Agile environments).


Hands-on experience in delivery management, client handling, budget management, and scaling operations.


Strong knowledge of project tracking tools (e.g., Jira, Asana, ClickUp), CRMs (e.g., Zoho, Salesforce), and development methodologies.

Key Skills & Competencies

Exceptional leadership and team-building skills


Strong analytical and problem-solving mindset


Excellent communication, negotiation, and conflict-resolution skills


Deep understanding of client engagement models and project lifecycles


Ability to drive change, improve systems, and scale operations


Result-driven, with a focus on business outcomes and client satisfaction

What We Offer

Competitive salary with performance bonuses


Opportunity to work on global, high-impact client projects


Collaborative and fast-paced startup culture


ESOPs and leadership incentives for the right candidate

Application Instructions

To apply, please send your resume and a cover letter highlighting your relevant experience and explaining why you're the right fit for this role to

hr@weboappdiscovery.com

. Shortlisted candidates will be contacted for interviews.

Job Types: Full-time, Permanent

Pay: ₹25,771.69 - ₹80,967.42 per month

Benefits:

Paid sick time Paid time off
Schedule:

Day shift Rotational shift
Supplemental Pay:

Overtime pay Performance bonus
Work Location: In person