Job Description

CHIEF OPERATING OFFICER (COO)

(3 STAR HOTEL)

We are looking for

CHIEF OPERATING OFFICER

in our

TIRUPPUR / COIMBATORE, 3 STAR HOTEL

. The responsibilities shouldered would be technical, commercial, and administrative in nature, including.

Designation: CHIEF OPERATING OFFICER

Qualification: Any UG / PG / Engineering Graduates + MBA Hotel Management / Hotel industry qualification is added advantage

Gender:

Male / Female Candidates

Experience: 15 to 20

+ Years of Experience.

Job Location:

Tirupur, Tamil Nadu

Job Type:

Full Time | Permanent Job

Working Time: 9:30am to 7:00pm

Roles and Responsibilities:

Key Responsibilities of COO

TO BE THE CHANGE AGENT Operational Excellence & Service standards Develop, implement & monitor brand service standards (in Group of Hotels) to ensure consistency in Guest Experience Improve Online ratings, & Strengthen Service Recovery process Daily & Weekly Review Mtgs & Review of MIS w / Unit Heads Weekly Business Review Mtg & Monthly MIS Review with Mg Director - Property Rounds - w / Unit Head, HK & Engineers, Managers | upgradation plan -rooms & public areas Monthly Calendar - F&B Promotions, Room offers Review Mtgs -with Digital Mktg Agency Meeting Corporates & Key Clients Build a performance driven culture| half yearly appraisals | reduce attrition & increase retention Create Mission Statement | Focus on Organisation Values | Monthly L&D Calendar |Attend TH Mtgs | Introduce Industry Standards Statutory Compliances | Food Safety Standards are met

Profile of COO

Experience 15 - 20 years+ in the Hospitality Industry Have worked as Cluster GM | Regional Operations Head |Leadership Roles for a minimum of 5 years in the mid economy chains as Lemon Tree, Fortune, Sarovar, Age Group - 40 + years & have the mindset to work & align with the Owner - (be his Business Partner) Prior experience in Implementing Brand Standards Proven track record in driving Rev PAR, F&B Revenues Designing Guest Service Standards Exposure to Digital Marketing & Revenue Mgnt Financial Management Skills, Guest Centric Approach Change Manager | Strong Communicator |Hands on Leader Languages - English & Hindi - Knowledge of Tamil would be an advantage In Charge of 3 Hotels in the mid economy segment - Reporting - To Managing Director Furnished Accommodation Local travel - Company Car & Petrol Allowance
Job Types: Full-time, Permanent

Pay: ₹1,800,000.00 - ₹3,000,000.00 per year

Benefits:

Cell phone reimbursement Food provided Health insurance Leave encashment Paid sick time Paid time off Provident Fund
Work Location: In person