Job Description

About VPLAK.com

VPLAK.com is a fast-growing e-commerce platform offering a wide range of electronics, lifestyle products, and consumer goods at competitive prices. With a focus on customer-first service, genuine products, and fast delivery, VPLAK aims to become a leading online retailer in India.

We are seeking an experienced

Chief Operating Officer (COO)

to lead daily operations, streamline processes, manage cross-functional teams, and accelerate growth.

Role Overview

The COO will be responsible for overseeing end-to-end business operations including supply chain, logistics, customer experience, merchandising, finance coordination, compliance, and strategic planning. The ideal candidate is a data-driven operator with strong experience in e-commerce, retail, or marketplace operations.

Key Responsibilities1. Strategic Leadership

Develop and execute operational strategies aligned with VPLAK's long-term vision. Work closely with the CEO to drive overall company performance with clear OKRs and KPIs.

2. Operations & Process Excellence

Optimize daily operations across procurement, warehousing, logistics, and customer service. Implement SOPs, process automation, and scalable workflows to improve efficiency and reduce costs. Improve order fulfilment speed, accuracy, and post-purchase experience.

3. Supply Chain & Vendor Management

Oversee sourcing, vendor onboarding, negotiations, and inventory control. Drive partnerships with manufacturers, brands, and logistics providers. Maintain healthy inventory turnover and minimize stockouts/overstocks.

4. Customer Experience

Build a frictionless customer journey from browsing to delivery and support. Lead customer service operations (call center, chat, support ticketing, CRM). Monitor NPS, return rates, cancellation rates, and customer satisfaction metrics.

5. Financial & Performance Management

Manage operational budgets, revenue targets, and cost controls. Work with finance to optimize cash flow, payment cycles, and profitability. Prepare performance dashboards and monthly/quarterly business reviews.

6. Technology & Product Coordination

Collaborate with tech/product teams to enhance platform performance, UX/UI, checkout, order tracking, and partner integrations. Identify opportunities for automation (ERP, WMS, CRM, analytics platforms).

7. Team Leadership

Lead, mentor, and scale operational teams including supply chain, logistics, customer support, and vendor relations. Build a high-performance, accountable culture.

8. Compliance & Risk Management

Ensure compliance with regulatory and marketplace standards. Build risk mitigation strategies for logistics, payments, fraud, and data security.

Required QualificationsExperience

8-15+ years of experience in e-commerce, retail, supply chain, or operations leadership. Proven success in scaling operations and managing large teams. Experience in D2C, marketplace, or high-speed consumer business is preferred.

Skills

Strong analytical and problem-solving capability. Expertise in supply chain, warehousing, logistics, and customer operations. Exceptional leadership, communication, and decision-making skills. Familiarity with ERP, WMS, CRM, and analytics tools. Ability to thrive in a fast-paced, high-growth environment.

Education

MBA or equivalent preferred (operations, supply chain, general management). Engineering background is a plus.
Job Type: Full-time

Pay: ₹600,000.00 - ₹1,000,000.00 per year

Work Location: In person