Job Description

WE ARE HIRING: CHIEF OPERATING OFFICER (COO)

Location: Dwarka, New Delhi

Company: Dr. Tomars Wellness(TM)

Industry: Healthcare | Wellness | Clinics | Tele-Sales | Education

Experience: 7-15 Years

CTC: ₹60000- ?120000 month (based on experience)

ABOUT THE ROLE

We are looking for a strong, system-driven Chief Operating Officer (COO)

who can take complete ownership of daily operations, team discipline, SOPs and scaling.

This role is for someone who can run the company without founder dependency

and build a process-driven, multi-branch operation.

KEY RESPONSIBILITIES

Operations & Execution

Manage end-to-end operations of multiple branches Control GM, Branch Managers, Team Leaders & Executives Ensure smooth calling, sales, dispatch & delivery flow Reduce NDR, RTO & operational leakages
System & SOP Building (Core Responsibility)

Create & implement SOPs for: Calling & Sales NDR / RTO Dispatch & Logistics HR & Attendance Reporting & Reviews Shift operations from person-dependent to system-dependent
Reporting & Performance

Daily 2-hour performance reporting Evening summary to Founder Weekly & Monthly MIS Data-driven decision support to leadership
Team & Discipline

Attendance & productivity control Performance improvement & warning systems Training & onboarding systems Hiring coordination with HR
Scaling & Expansion

Standardise branch model Prepare duplication & franchise-ready systems Support new branch launches
IDEAL CANDIDATE PROFILE

7+ years experience in Operations / Business Management Experience handling 30-100+ team members Multi-branch or multi-location exposure Background in Healthcare, Clinics, Wellness, Call Centers , EdTech Ops or Retail Strong in process, reporting & discipline Calm under pressure, execution-focused mindset
Job Types: Full-time, Permanent

Pay: ₹60,000.00 - ₹120,000.00 per month

Benefits:

Cell phone reimbursement Commuter assistance Flexible schedule Internet reimbursement Leave encashment Paid sick time Paid time off
Work Location: In person