Job Description

The COO will be the execution engine of the company--responsible for turning strategy into measurable results, driving profitability, enforcing discipline across all departments, and scaling operations sustainably across clinics, D2C, academies, tech, and new ventures.

KEY RESPONSIBILITIES

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1. Business Operations & Execution

Oversee daily operations across clinics, online sales, marketing, HR, finance, and tech. Ensure all SOPs, KRAs, KPIs, and reporting systems are 100% implemented and monitored. Own P&L delivery with revenue, cost efficiency, and profitability targets.
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2. Team Leadership & Department Performance

Lead, supervise, and align department heads:Operations, Marketing, Sales, HR, Finance, Tech, Training, Inventory, CRM. Conduct daily/weekly review meetings and push accountability culture. Build second-line leadership and succession-ready teams.
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3. Strategic Scale-up & Expansion

Execute expansion plans for new clinics, D2C verticals, academies, and AI/tech automations. Benchmark performance across cities and replicate best models. Coordinate launch timelines, resource planning, and operational readiness.
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4. Process Excellence & System Building

Strengthen SOP enforcement across departments. Introduce automation, CRM governance, dashboards, and data-driven decision systems. Plug operational leakages--revenue, attendance, client cycle, stock, budgets.
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5. Performance Tracking & Reviews

Set and monitor KPIs for every role and department. Ensure weekly, monthly, and quarterly results are tracked and escalated. Present performance updates to Chairperson with action plans.
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6. Cross-Functional Coordination

Act as the single connecting authority between departments. Resolve bottlenecks related to ops, manpower, budgets, compliance, workflow. Push collaboration between clinics, product division, and D2C teams.
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7. Compliance & Discipline

Ensure legal, financial, HR, licensing, and operational compliance is followed. Create a culture of discipline, punctuality, and zero-error execution.
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8. Growth, Innovation & Value Creation

Identify inefficiencies, new opportunities, and revenue streams. Implement cost optimization and process automation. Improve client satisfaction, retention, and cross-sell/upsell performance.
KPIs FOR THE COO

Monthly & quarterly revenue achievement across verticals. Profitability & cost control. SOP compliance score across departments. Efficiency metrics: lead conversion, appointment flow, stock optimization, timelines. New project / clinic launch success. Team performance and retention. CRM adoption and reporting discipline. Reduction in operational issues and escalations.
CANDIDATE PROFILE

10-20 years of leadership experience in operations / business management. Strong background in scaling multi-location or consumer-service businesses. Excellent command in strategy, execution, team handling, and numbers. Tech-savvy: CRM, automation, dashboards, process tools. Strong communication, decision-making, authority, and accountability mindset. Ability to work directly with Chairperson and drive organisation-wide change.
COMPETENCIES REQUIRED

High ownership and execution power Strong analytical and process mindset Crisis solver and decision maker Team leadership and discipline enforcer Strategic planner with operational rigor Growth-oriented and aggressive performer Excellent coordination, communication & follow-up
Job Type: Full-time

Pay: ₹100,000.00 - ₹150,000.00 per month

Work Location: In person