Job Description

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations.


There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.


We're one global team driven by our common purpose to deliver a better world. Join us.

1. Leadership & Strategy

Lead the development and management of system manuals, ensuring alignment with organizational goals and industry standards. Define and implement strategies for creating, updating, and maintaining system documentation. Mentor and guide a team of technical writers, editors, and system analysts to deliver high-quality outputs.

2. Technical Expertise

Oversee the creation of detailed system manuals, operational guidelines, and troubleshooting documentation. Collaborate with engineering, IT, and operations teams to gather technical information and translate it into user-friendly manuals. Ensure compliance with regulatory and quality standards in all documentation.

3. Process Optimization

Develop and standardize templates, tools, and processes for documentation to improve efficiency and consistency. Identify gaps in existing manuals and implement solutions to enhance usability and accessibility. Drive continuous improvement initiatives to ensure documentation evolves with system updates and organizational changes.

4. Stakeholder Collaboration

Act as the primary point of contact for all system documentation-related queries and requirements. Work closely with project managers, system architects, and quality assurance teams to ensure documentation supports project deliverables. Facilitate training sessions and workshops to promote the effective use of system manuals.

5. Quality Assurance

Conduct regular audits and reviews of system manuals to ensure accuracy, relevance, and completeness. Implement feedback mechanisms to gather input from end-users and stakeholders for continuous improvement. Stay updated on industry trends and best practices in technical documentation and system manual development.

Qualifications

Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related field. Certification in technical writing, system documentation, or a related discipline is a plus.

Additional Information

20+ years of experience in system documentation, technical writing, or a similar role. Demonstrated expertise in managing large-scale documentation projects. Experience in industries such as IT, engineering, manufacturing, or telecommunications.

About AECOM

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.


AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com.

What makes AECOM a great place to work

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you'll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you've always envisioned. Here, you'll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.


As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.