Job Description

Job Title:
Chief Hospitality Officer
Department:Food & Beverage Service
Reporting To:Cluster Manager

Summary
As Chief Hospitality Officer, you'll lead and elevate your team, driving performance and cultivating a winning culture. Dive into financials, optimize costs, and collaborate on budgets while ensuring top-notch customer service. Propel business growth, explore new markets, and master recruitment to build a stellar team and exceed expectations.

People Management

Develop and implement Performance Development Plans for team members.

Create and execute Performance Improvement Plans when necessary.

Foster a positive team culture through effective team building strategies.

Identify and nurture bench strength within the team.
Financial Management

Analyze Restaurant Profit and Loss (P&L) statements.

Monitor and control Cost of Goods Sold (COGS) to optimize profitability.

Collaborate with the finance team to contribute to budget and sales forecasting.
Customer Experience

Ensure a high standard of customer service is maintained.

Implement strategies to enhance the overall customer experience.

Address customer feedback and concerns to improve satisfaction levels.
Business Development

Identify opportunities for business growth and development.

Implement effective business strategies to increase revenue.

Collaborate with the management team to explore new markets and partnerships.
Recruitment & Selection

Lead the recruitment and selection process for new team members for team member level.

Conduct interviews, assess candidates, and make hiring decisions.

Ensure the team is adequately staffed to meet operational needs.
The duties and responsibilities outlined in this job description are not exhaustive and may be subject to change as deemed necessary by the Company. Employees are expected to perform any other related duties as assigned by their supervisor or management, which may include additional tasks outside the scope of the primary job functions.
Requirements

Bachelor's degree in Business Administration, Hospitality Management, or a related field.

Minimum of 2 years of experience in restaurant management.

Strong leadership and people management skills.

Financial acumen with the ability to analyze P&L statements, COGS, and budget forecasts.

Excellent communication and interpersonal skills.

Demonstrated success in business development and achieving sales targets.

Familiarity with recruitment and selection processes.