Job Description

#

Chief Digital Officer

Corporate 1100-Corporate Office, Bangalore, Karnataka, India








Department
DIGITAL BANKING
Job posted on
Jan 09, 2026
Employee Type
Permanent
Experience range (Years)
0 - 0

I.

POSITION DESCRIPTION

JOB TITLE

Head of Strategy

GRADE

EVP

DEPARTMENT

Top Management

LOCATION

Corporate Office

SUB-DEPARTMENT

TYPE OF POSITION

Full-time

REPORTS TO

MD & CEO

REPORTING INTO

Chief Analytics Officer, Chief Digital Officer

II.

ROLE PURPOSE & OBJECTIVE

Develop and articulate the company's overall strategic direction and vision.

Conduct in-depth market and competitive analysis to identify growth opportunities and potential threats.

Focus on growth, diversification and achieving scale as the bank transitions from a SFB to a Universal Bank.

Craft bank's unique value proposition, oversee strategic initiatives and ensure alignment with long term goals of the bank.

Work with leadership team to address the market dynamics, emerging trends and evolving customer needs.

Identify and evaluate strategic partnerships, acquisitions, and business development opportunities.

Monitor and report on key performance indicators to measure the success of strategic initiatives.

III.

SIZE OF THE ROLE

FINANCIAL SIZE

NON-FINANCIAL SIZE

Capex:
Opex:

Number of vendors / consultants:

Number of portfolio products:

Volume of recruitment:

Number of Customers:

IV.

KEY DUTIES & RESPONSIBILITIES OF THE ROLE

Business/ Financials

Develop a robust strategic roadmap to guide the bank in its transformation to a universal bank, focusing on growth across different business verticals.*



Identify and evaluate new business opportunities, partnerships and acquisition targets that will allow the bank to diversify its revenue streams and scale operations across the regions.*



Conduct in-depth market research and competitive analysis to identify growth opportunities and potential threats*



Analyze industry trends, best practices and competitive landscape to guide strategic thinking and decisions.*



Forge strategic partnerships to integrate innovative lending and payment solutions, expanding the bank's reach and product offerings.*



Collaborate extensively internally to ensure the Bank's strategy is effectively structured and embedded so that teams and colleagues know how they contribute to the Bank's overall objectives.*



Provide trusted advice and insight to the Executive team and the Board on emerging market trends and policy developments, including how they could impact or be exploited.*



Collaborate effectively with the CFO and Finance team to ensure robust monitoring and reporting of the Bank's progress against its objectives.*

Customer

(Both Internal & External)

Build and maintain strong, mutually beneficial partnerships with key policymakers and stakeholders across the market and the wider finance ecosystem to support the Bank in fulfilling its mission and objectives.*



Foster relationships with key stakeholders, including board members, partners, investors and customers.*



Provide feedback on required analyses to advance solution development and to support execution of strategic initiatives.*



Communicate well-structured, data-driven and clearly articulated points-of-view to influence and meet stakeholders' expectations.*



Study customer segments and work with Businesses to identify new products and services or recommend changes to current offerings*

Internal Process

Oversee the bank's strategic planning cycle, ensuring alignment with the organization's goal of becoming a universal bank.*



Continuously create, develop and execute strategic plans that advance the mission of the organization.*

Develop performance management frameworks to monitor strategic initiatives across business verticals, ensuring timely and effective execution.*



Establish governance frameworks for innovation-led projects, ensuring that all new initiatives are monitored for success and aligned with the bank's strategic priorities.*



Analyze risks and complex issues to provide strategic guidance & efficient solutions.*



Work closely with the Financial Planning and Analytics team on Budgeting and P&L strategies of the bank*

Innovation & Learning

Promote a culture of innovation across the bank by encouraging teams to develop creative solutions for business challenges.*



Responsible for product research and driving innovations as a part of the product strategy in ensuring the company is ready to capture emerging and future consumer demands.*



Providing and guiding team members to foster professional growth whilst promoting culture of accountability.*



Build a culture of continuous learning within the strategy team and across the bank, ensuring that best practices are applied.*

V.

MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS

Educational

Qualifications

MBA from a reputed institution, preferably with a specialization in Strategy, Finance or Business Development.

Experience (Years and Core Experience Type)

25+ years of Experience with Strategy & Leadership preferably in the banking sector with a proven track record in executing growth strategies

Certifications

Certifications in Strategic Planning, Digital Transformation or Business Analytics will be advantageous

Functional Skills

Expert at effectively pivoting between strategic development and tactical deployment

Digital Banking and Analytics Project Management

Risk Management

P&L understanding

Exceptional listening, persuasion, negotiation and conflict management skills

Behavioral Skills

Adaptability

Innovation & Problem-Solving

Customer-centric Mindset

Analytical Thinking

Forward thinking with the ability to engage others in casting a broader and focused vision

Flexible mindset & innovative thinker who is wiling to challenge standard thinking with new ideas, approaches and solutions

Ability to motivate teams, lead complex projects

Competencies

Strategic Agility

Financial & Business Acumen

Risk Management

Excellent Communication & Presentation Skills

Ability to collaborate with various departments

Forward-Thinking Mindset

VI.

KEY INTERACTIONS

INTERNAL

EXTERNAL

Board and Board Sub-Committees

Bank-wide Committees on Products, Processes & Governance

All Vertical / Functional Heads

IT Project Teams

Functional Product Teams

Branch Heads, RSMs & RBMs


Industry Leadership & Thought Leaders

Industry Forums (CII, IBA, SFB Associations etc.) / Consortiums

Consultants

* CEOs / Founders / Vertical Heads of Technology Vendors and Fintech Partners