Job Description

Experience in development of virtual agents (Chatbots, Voicebots) and natural language processing
Experience working with one or more AI/NLP platforms Cognigy AI, DialogFlow, Alexa, Converse.ai, Amazon Lex, Rasa, Luis, Kore.AI, Microsoft Bot Framework, IBM Watson etc.
Knowledge of one or more of the following technologies: Typescript, JavaScript, Node.js
Experience in training Chatbots by analyzing historical chat conversations or large amounts of user generated content and process data
Practical knowledge of formal syntax, formal semantics, corpus analysis, dialogue management
Good problem-solving ability
Qualifications:
Experience in building end-to-end pipelines for developing AI-based conversational applications
Strong understanding of API integrations, single sign-on (SSO), and token-based authentication
Hands-on experience with Postman for API testing, automation, and debugging
Knowledge of CI/CD pipelines (ex: Bamboo, Bitbucket) with end-to-end automation
Ability to develop unit test cases in line with project-specific standards
Proficient in working with HTTP, sockets, REST, and other web services
Skilled in extracting keywords and topics from chat logs.
Preferred Qualifications:
Familiarity with Chatbot tool Cognigy AI
Experience working on Generative AI and Agentic AI
Experience in Typescript, NodeJS
Familiarity with Sprinklr Tool