Job Description

As a

Chat Process Executive

, you will be responsible for providing exceptional support and assistance to customers via chat. You will play a vital role in resolving customer queries, offering product information, troubleshooting issues, and ensuring a smooth customer experience. We are looking for individuals with strong communication skills and a passion for delivering excellent customer service.

Key Responsibilities:

Respond to customer inquiries via live chat in a professional, friendly, and timely manner. Resolve customer issues related to products, services, or account inquiries with effective solutions. Provide product recommendations, information, and assist with the ordering process. Maintain accurate records of customer interactions, feedback, and issues in the CRM system. Follow up with customers to ensure their issues have been resolved to their satisfaction. Ensure adherence to company guidelines, processes, and service level agreements (SLAs). Handle multiple chats simultaneously while maintaining high-quality service standards. Identify opportunities to upsell or cross-sell products/services based on customer needs. Work collaboratively with other departments to resolve customer concerns and enhance the customer experience.

Eligibility Criteria:

Minimum Qualification:

Any graduate or above

Skills Required:

Excellent written communication skills (English) Strong problem-solving ability and attention to detail Previous customer service experience, especially in a chat process, is preferred Ability to manage multiple chats effectively and efficiently Knowledge of basic computer applications and CRM tools

Key Traits:

Empathy, patience, attention to detail, and the ability to work in a fast-paced environment

Compensation & Benefits:

Competitive salary and performance-based incentives Work-from-office opportunity with a collaborative environment Opportunities for career growth and skill development [Include any additional benefits like health insurance, paid time off, or training programs]

How to Apply:

Interested candidates can apply through LinkedIn or send their updated resumes to hr[at]omaksolutions[dot]com

For any further queries, feel free to reach out!

Job Types: Full-time, Fresher

Pay: From ?15,000.00 per month

Benefits:

Paid sick time Paid time off
Work Location: In person