Job Description

We are currently seeking a Chat Support Executive to join our team in providing customer service through online chat support. As a Chat Support Executive, you will be responsible for addressing customer queries, resolving issues, and ensuring customer satisfaction through live chat.

Key Responsibilities:

Provide prompt and efficient live chat support to customers, addressing their queries, concerns, and issues effectively. Assist our customers by understanding their concerns and providing accurate information/ resolution to them. Resolve customer issues in a timely manner, escalating complex problems to higher authorities when necessary. Empathize with customers and provide excellent customer service.

Requirements:

Minimum high school diploma or equivalent. 0.6-1 year of Chat Support experience is a must. Excellent written and verbal communication skills. Comfortable using live chat support software and multitasking between multiple chat windows. Previous experience in web chat support for foreign clients would be a plus. Candidates with a background in international live chat support will be given preference. Strong problem-solving skills with the ability to think on your feet and find solutions quickly. Willingness to adapt to new processes, tools, and client requirements

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Job Type: Full-time

Pay: Up to ₹420,000.00 per year

Benefits:

Provident Fund
Application Question(s):

This is a 6 days a week role with rotational week offs. Are you comfortable with it?
Experience:

Live chat: 1 year (Preferred)
Location:

Noida Sector 62, Noida, Uttar Pradesh (Preferred)
Shift availability:

Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred)
Work Location: In person