Respond to customer inquiries via chat and email in a timely, professional, and friendly manner
Provide accurate information about products, services, policies, and procedures
Troubleshoot and resolve customer issues with a problem-solving mindset
Escalate complex issues to senior support teams when necessary
Maintain detailed records of customer interactions in the CRM system
Meet or exceed daily and weekly performance targets (response time, resolution rate, CSAT scores, etc.)
Provide feedback to improve customer experience and internal processes
Stay updated on company products, services, and system updates
Excellent written communication skills in [English/Other languages if required]
Ability to multitask and manage time effectively in a fast-paced environment
Strong problem-solving skills and attention to detail27-07-2025
Job Type: Full-time
Pay: ?14,000.00 - ?17,000.00 per month
Benefits:
Provident Fund
Schedule:
Day shift
Work Location: In person
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