Job Description

Key Responsibilities:*

1. Customer Support:

- Respond to customer inquiries via live chat, providing accurate and helpful information.

- Resolve customer complaints and issues in a timely and professional manner.

- Escalate complex issues to senior support agents or technical teams.

2. Communication:

- Engage with customers in a friendly, empathetic, and professional manner.

- Provide product information, troubleshooting tips, and solutions.

3. Issue Resolution:

- Troubleshoot and resolve technical issues.

- Follow up with customers to ensure issues are resolved.

4. Documentation:

- Document customer interactions and feedback.

- Update CRM or support software with customer information and issue resolution details.

5. Performance Metrics:

- Meet chat response time, resolution rate, and customer satisfaction targets.

There is a age criteria which is 18 to 30 only

Job Types: Full-time, Permanent, Fresher

Pay: ?16,838.00 - ?31,838.00 per month

Work Location: In person