Chat support agents need to have the skills to answer customer questions promptly and accurately. Some responsibilities of chat support agents include:
Written communication skills: Chat support agents need to be able to communicate clearly and concisely in a fast-paced, written medium
Multitasking: Chat support agents need to be able to handle more than one chat at a time
Asking direct questions: Chat support agents need to know how to drive a conversation
Proactive engagement: Chat support agents may co-browse with web visitors
Positive language: Chat support agents should master positive language
Empathy: Chat support agents should have empathy skills
Care about customers\' privacy: Chat support agents should care about customers\' privacy
Listening to customer feedback: Chat support agents should listen to customer feedback