Job Description

Job Title:

Chat Support Executive (Fresher)

Location:

Mohali

Department:

Customer Support

Employment Type:

Full-time

Job Overview:

We are looking for enthusiastic and customer-focused individuals to join our team as

Chat Support Executives

. This role is ideal for freshers who are passionate about helping customers, possess strong communication skills, and are eager to build a career in customer service.

Key Responsibilities:

Provide

real-time assistance

to customers through the company's chat platform.

Respond promptly and professionally

to customer inquiries, issues, and concerns. Use

product knowledge

to guide customers in making informed decisions and using our services effectively.

Collaborate

with internal teams to resolve and escalate complex issues efficiently. Maintain

accurate records

of customer interactions and ensure timely follow-ups. Deliver a

positive customer experience

by demonstrating empathy, patience, and problem-solving skills.

Requirements:

Fresh graduates

or candidates with up to 1 year of experience in customer service or chat support. Excellent

written communication skills

with strong grammar and spelling. Ability to

multitask

and manage multiple chat conversations simultaneously.

Empathetic, patient, and customer-oriented

attitude. Basic computer literacy and ability to navigate multiple software systems. Willingness to

work flexible shifts

, including weekends, based on business needs.

What We Offer:

Comprehensive

training and mentorship

to help you excel in customer service. A

supportive work environment

with opportunities for career growth. Exposure to a fast-paced, customer-centric environment.

How to Apply:

Interested candidates can share their updated resume at

hr@offshoremarketers.com

with the subject line

"Application for Chat Support - Fresher."

Job Type: Full-time

Pay: ?10,000.00 - ?30,000.00 per month

Application Question(s):

How many months or years of experience do you have in this field? Are you fluent in English and Hindi (spoken and written)? Have you handled customer support via chat platforms like WhatsApp, website chat, or CRM tools? How many customer interactions (calls or chats) have you handled per day on average? Do you have professional experience in chat support? Have you maintained chat logs and customer records before?
Education:

Bachelor's (Required)
Experience:

Customer support: 1 year (Required)
Location:

Mohali, Punjab (Required)
Shift availability:

Day Shift (Preferred)
Work Location: In person