Job Description

Job Title: Chat Support Executive Location: Noida Sector 18 Job Type: Full-time About Us:
Shaurya Infosoft is a dynamic and innovative Gaming company committed to delivering exceptional services to our customers. We believe in providing outstanding customer support to ensure a seamless experience for our clients. As we continue to grow, we are seeking a dedicated and talented Chat Support Executive to join our team. Position Overview:
As a Chat Support Executive, you will be the frontline representative of Shaurya Infosaoft, responsible for delivering exceptional customer support through live chat and email channels. You will play a crucial role in ensuring customer satisfaction, resolving issues, and providing timely assistance to enhance the overall customer experience. Responsibilities:

• Live Chat Support:
• Engage with customers in real-time through live chat, addressing inquiries, providing product information, and resolving issues promptly.
• Offer personalized assistance to customers, guiding them through the purchase process or resolving any challenges they may encounter.
• Email Support:
• Respond to customer emails in a timely and professional manner, addressing queries, concerns, and feedback.
• Investigate and resolve complex issues through email communication, maintaining a high standard of written communication.
• Customer Communication:
• Demonstrate excellent written communication skills to ensure clear and concise interaction with customers.
• Maintain a positive and customer-centric attitude in all interactions, fostering a strong relationship between the customer and Shaurya Infosaoft.
• Product Knowledge:
• Stay up-to-date with Shaurya Infosaoft to provide accurate information and support to customers.
• Collaborate with internal teams to continually enhance your knowledge and understanding of our offerings.
• Problem Resolution:
• Identify, troubleshoot, and resolve customer issues effectively, escalating when necessary to ensure prompt problem resolution.
• Document and track customer interactions, providing feedback to the relevant teams for continuous improvement.

Job Types: Full-time, Permanent Salary: \xe2\x82\xb915,000.00 - \xe2\x82\xb918,000.00 per month Benefits:

• Paid sick time
• Paid time off

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus

Experience:

• Live chat: 2 years (Preferred)

Ability to Commute:

• Noida, Uttar Pradesh (Required)

Ability to Relocate:

• Noida, Uttar Pradesh: Relocate before starting work (Required)

Work Location: In person