customer queries via live chat, email, or messaging platforms
in a timely and professional manner.
Provide accurate information regarding products, services, and policies.
Troubleshoot customer issues and ensure first-contact resolution wherever possible.
Maintain a polite, empathetic, and professional tone throughout interactions.
Record customer interactions and update CRM tools.
Escalate complex issues to the appropriate department when needed.
Meet performance metrics such as response time, resolution time, and customer satisfaction.
Key Requirements:
Education:
Graduate
Experience:
Freshers and experienced candidates are welcome.
Excellent written communication skills in English.
Fast typing speed with accuracy.
Strong problem-solving skills and customer-first mindset.
Ability to multitask and work in a fast-paced environment.
Familiarity with CRM tools, ticketing systems, or chat platforms preferred.
Job Types: Full-time, Fresher
Pay: ₹23,000.00 - ₹25,000.00 per month
Benefits:
Provident Fund
Application Question(s):
Are u comfortable with 24/7 rotational shift ?
Education:
Bachelor's (Preferred)
Experience:
chat support: 1 year (Preferred)
Location:
Noida, Uttar Pradesh (Preferred)
Work Location: In person
Speak with the employer
+91 9432511514
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