Respond to customer queries promptly through live chat, emails.
Provide accurate, valid, and complete information by using the right tools and processes.
Handle multiple chat conversations simultaneously with professionalism and patience.
Escalate complex issues to the appropriate internal teams and ensure timely resolution.
Identify customer needs and provide recommendations or upsell services where relevant.
Meet individual and team KPIs including response time, resolution rate, and customer satisfaction.
Job Type: Full-time
Work Location: In person
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