Job Description

Job Title:

Chat Support Executive

Location:

Bangalore

Department:

Customer Support / Operations

Job Summary

The Email & Chat Support Executive is responsible for handling customer queries through

email and chat channels

. The role requires strong communication skills, quick problem-solving abilities, and the ability to provide excellent customer service without voice interaction.

Key Responsibilities

Handle customer queries via

email and live chat

in a professional and timely manner. Provide accurate information related to products, services, orders, billing, or technical support. Maintain a high level of customer satisfaction by resolving issues quickly. Document customer interactions in the CRM system. Coordinate with internal teams (technical, sales, logistics, billing, etc.) for faster resolution. Follow communication scripts, company policies, and process guidelines. Identify recurring issues and report them to the team lead/manager. Meet process KPIs such as

response time, quality score, productivity, and customer satisfaction

.

Required Skills

Excellent

written communication skills

in English. Good typing speed (20-30 WPM preferred). Ability to multitask and manage multiple conversations simultaneously. Basic computer knowledge: email writing, MS Office, and CRM tools. Customer-centric attitude with patience and empathy.

Qualifications

Any Graduate / 12th Pass / 10th pass with good communication skills. Freshers or candidates with BPO/Customer Support experience can apply.
Job Types: Full-time, Permanent, Fresher

Pay: ?13,500.00 - ?22,500.00 per month

Benefits:

Cell phone reimbursement Internet reimbursement
Work Location: In person