Respond promptly to customer queries via live chat, website chat, and messaging platforms
Assist customers with product information, availability, pricing, and promotions
Handle order-related concerns such as tracking, cancellations, returns, and refunds
Resolve customer complaints efficiently while maintaining brand tone and service standards
Escalate complex issues to the appropriate internal teams when required
Maintain accurate records of customer interactions in CRM systems
Meet defined KPIs including response time, resolution time, and customer satisfaction
Stay updated on products, policies, and ongoing retail campaigns
Job Types: Full-time, Permanent, Fresher
Pay: ?15,000.00 - ?20,000.00 per month
Work Location: In person
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