A Chat Support Executive provides real-time customer assistance via live chat, resolving inquiries, troubleshooting issues, and offering product information while maintaining high satisfaction through excellent written communication, empathy, and multitasking skills, documenting interactions, and escalating complex problems. Key responsibilities include quick response times, detailed record-keeping, and identifying trends for product improvement, often using specialized chat software. Key Responsibilities:
Respond to customer questions and issues promptly and accurately via live chat.
Troubleshoot problems and guide customers through product/service usage.
Document all customer interactions, issues, and resolutions in the support system.
Escalate complex or unresolved issues to appropriate teams.
Maintain a positive, empathetic, and professional tone.
Gather customer feedback to share with Product, Sales, and Marketing.
Stay updated on product knowledge, company policies, and support tools.
Identify and report product malfunctions or common customer pain points.
Age criteria 18 to 29 years
Job Types: Full-time, Permanent, Fresher
Pay: ?18,285.48 - ?32,273.06 per month
Work Location: In person
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