Job Description

A chat Support Executive provides real-time assistance to customers through online chat platforms. The role focuses on resolving queries, offering product or service information, and ensuring a positive customer experience through clear and professional communication.

Key Responsibilities

Respond to customer queries via live chat in a timely and accurate manner Provide information about products, services, policies, and procedures Resolve customer complaints or issues and escalate complex cases when needed Maintain a polite, empathetic, and professional tone in all interactions Document customer interactions and update records in the system Follow company guidelines, scripts, and quality standards Work with other teams (technical, sales, or billing) to resolve issues Meet performance targets such as response time, resolution rate, and customer satisfaction Age criteria: 18 to 29 years
Job Types: Full-time, Permanent, Fresher

Pay: ?18,205.33 - ?34,354.48 per month

Work Location: In person