We are looking for a customer-friendly and quick-thinking
Chat Support Executive
to assist customers through WhatsApp, website chat, and social media messaging. The role focuses on answering queries, giving accurate information, and converting chats into bookings.
Key Responsibilities
Handle customer queries via WhatsApp, website chat, Instagram, and other platforms
Provide clear information about Beast Drive activities, packages, and booking details
Respond to messages quickly and professionally
Convert chat inquiries into confirmed bookings
Maintain records of conversations and update CRM
Coordinate with the operations and sales team for scheduling updates
Handle complaints or concerns and escalate when needed
Ensure a smooth and positive customer experience
Skills Required
Excellent written communication skills
Fast typing and ability to handle multiple chats
Good understanding of customer needs
Basic sales and persuasion skills
Knowledge of messaging tools (WhatsApp Business, CRM, etc.)
Calm, polite, and solution-oriented attitude
Preferred Qualifications
0-2 years of experience in chat support/customer service
Freshers with strong communication skills can apply
Experience in adventure, events, travel, or hospitality industry is a plus
What We Offer
Attractive incentives for conversions
Training & growth opportunities
Friendly and supportive work environment
Opportunity to grow into senior support roles
Job Types: Full-time, Fresher
Pay: ₹11,114.61 - ₹35,939.89 per month
Work Location: In person
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