Qualification Required -
10+2 (with 6 months exp)
Graduate (Fresher - 1 Yr exp - domestic )
MBA Fresher
Languages required -
English (Fluent)
Hindi (Fluent) ( Able to understand Hindi Chat conversion and reply accordingly)
CTC - 15k - 20k in hand (depending on role and experience)
Shift - 6 days working - 1 day off
Must be a resident or residing in Bangalore (available for face to face round)
Support customer on their queries over chat
Ensure timely response and resolution of incoming chat queries.
Maintain product knowledge for prompt and accurate responses.
Engage in active upselling and customer education.
Maintain documentation and tagging in CRM.
Provide daily and weekly reporting of metrics.
Escalate unresolved or critical issues to designated backend teams
Job Type: Full-time
Pay: ?15,000.00 - ?20,000.00 per month
Schedule:
Day shift
Work Location: In person
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