Key Responsibilities: 1. Customer Support: - Respond to customer inquiries via live chat, providing accurate and helpful information. - Resolve customer complaints and issues in a timely and professional manner. - Escalate complex issues to senior support agents or technical teams. 2. Communication: - Engage with customers in a friendly, empathetic, and professional manner. - Provide product information, troubleshooting tips, and solutions. 3. Issue Resolution: - Troubleshoot and resolve technical issues. - Follow up with customers to ensure issues are resolved. 4. Documentation: - Document customer interactions and feedback. - Update CRM or support software with customer information and issue resolution details. 5. Performance Metrics:- Meet chat response time, resolution rate, and customer satisfaction targets.
Job Types: Full-time, Permanent, Fresher
Pay: ?18,044.99 - ?34,368.76 per month
Schedule:
Day shift
Morning shift
Night shift
Work Location: In person
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