Job Description

Key Responsibilities:

1. Customer Support:
- Respond to customer inquiries via live chat, providing accurate and helpful information.
- Resolve customer complaints and issues in a timely and professional manner.
- Escalate complex issues to senior support agents or technical teams.

2. Communication:
- Engage with customers in a friendly, empathetic, and professional manner.
- Provide product information, troubleshooting tips, and solutions.

3. Issue Resolution:
- Troubleshoot and resolve technical issues.
- Follow up with customers to ensure issues are resolved.

4. Documentation:
- Document customer interactions and feedback.
- Update CRM or support software with customer information and issue resolution details.

5. Performance Metrics:
- Meet chat response time, resolution rate, and customer satisfaction targets.

For more information You can contact our HR Aleena (+91 9720600508)

Job Types: Full-time, Permanent, Fresher

Pay: ₹19,124.05 - ₹33,899.18 per month

Schedule:

Day shift Morning shift Night shift
Work Location: In person

Speak with the employer